Terms of Service

Effective date: June 21, 2026

These Terms of Service ("Terms") govern your use of the Prestige Concept mobile application and related services (the "Service") operated by Prestige Concept LLC ("we", "us"). By creating an account or using the Service you agree to these Terms.

The Service is available in English and Spanish. These Terms are provided in English; the English version governs in case of any inconsistency with a translation.

1. Eligibility and business use

The Service is a wholesale (B2B) ordering platform intended solely for businesses — retail stores and their authorized representatives. By registering, you confirm that you act on behalf of a business and are authorized to place orders and accept these Terms for that business. The Service is not intended for personal, household, or consumer purchases.

2. Account and verification

Sign-in uses your phone number with SMS verification codes. You are responsible for keeping access to your phone number secure and for all activity under your account. Notify us immediately if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms or present a security or fraud risk.

3. Orders

Orders placed through the app are offers to purchase. All orders are subject to confirmation and product availability. Product images and descriptions are for identification purposes; minor packaging variations may occur. We may limit quantities or decline an order at our discretion. Until an order is shipped, you may request changes or cancellation through the app where the feature is available.

4. Pricing and payment

Prices are shown in the app and may change without notice; the price applicable to an order is the price at the time of order confirmation as reflected on the issued invoice. Payment is due according to the invoice terms. We accept the payment methods shown in the app. Past-due balances may result in suspension of new orders until payment is received.

5. Delivery

Deliveries are made to the store address on file according to our delivery schedule. Please inspect goods on delivery. Risk of loss passes to you upon delivery.

6. Returns and claims

If items arrive damaged, missing, or incorrect, submit a return request or claim through the app within a reasonable time after delivery, including photos where applicable. We review each claim and, where approved, issue a refund, replacement, or store credit at our discretion. Items accepted for return must be unused and in original packaging unless the claim concerns damage or defect.

7. Store credits and referral program

Store credits and referral bonuses are promotional benefits, have no cash value outside the Service, and may only be applied to purchases as described in the app. We may modify, suspend, or terminate promotional programs at any time. Abuse of promotional programs (including self-referrals or fictitious accounts) may result in forfeiture of credits and account termination.

8. Acceptable use

You agree not to misuse the Service: no unauthorized access, scraping, reverse engineering, interference with operation, or use of the Service for unlawful purposes.

9. Intellectual property

The Service, including its software, design, and content, is owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable license to use the app for your business purchasing purposes.

10. Disclaimers and limitation of liability

The Service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential damages, or for lost profits, arising from your use of the Service. Our total liability for any claim related to the Service or an order is limited to the amount paid for the order giving rise to the claim.

The app includes an optional voice assistant that uses speech recognition and artificial intelligence to answer questions about products, orders, and your account. Its responses are generated automatically, may be inaccurate or incomplete, and are provided for convenience only — they are not professional, legal, financial, or tax advice. Always confirm important details (such as prices, order contents, and balances) against your invoices and order history before relying on them. By using the voice features you consent to the processing of your voice input as described in our Privacy Policy.

11. Termination

You may stop using the Service and request account deletion at any time. We may suspend or terminate access for violation of these Terms. Obligations that by their nature survive termination (including payment obligations for delivered goods) remain in effect.

12. Governing law

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in New Jersey, unless applicable law requires otherwise.

13. Changes to these Terms

We may update these Terms from time to time. The current version is always available at this page; the effective date above reflects the latest revision. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Contact

Questions about these Terms: info@prestigeconceptus.com or the in-app support chat.