Prestige Concept

Privacy Policy

Effective date: June 21, 2026

This Privacy Policy describes how Prestige Concept LLC("Prestige Concept", "we", "us") collects, uses, and shares information when you use the Prestige Concept mobile application and related services (the "Service"). The Service is a business-to-business (B2B) wholesale ordering platform intended for retail stores and their authorized representatives.

The app is available in English and Spanish. This Privacy Policy is provided in English.

1. Information we collect

  • Account information. Phone number (used for sign-in via SMS verification) and your name.
  • Business information. Store name, store address, business type, and related details you provide during registration.
  • Order and billing data. Order history, invoices, payment status, store credits, and referral activity.
  • Communications. Support chat messages, claims, return requests, and any photos you attach to them.
  • Voice data. When you use the in-app voice assistant or voice input in support, the app accesses your microphone to record what you say and converts it to text so the assistant can understand and respond. The microphone is active only while you are actively using these voice features.
  • Device and technical data. Device model, operating system version, app version, push notification token, and diagnostic or error logs generated while you use the app.

We do not collect your device's GPS or precise location. The store address is the one you enter; address suggestions are powered by Google Places.

2. How we use information

  • To create and manage your account and verify your identity by SMS.
  • To process orders, payments, deliveries, returns, and claims.
  • To provide customer support and respond to your requests.
  • To send service notifications (order status, payment reminders, support replies).
  • To operate loyalty features such as store credits and referral bonuses.
  • To operate the in-app voice assistant — converting your speech to text and answering your questions about products, orders, and your account.
  • To maintain security, prevent fraud, and debug technical issues.
  • To comply with legal, tax, and accounting obligations.

3. Service providers we share data with

We share information only with service providers that help us operate the Service, under agreements that restrict their use of your data:

  • Supabase — application database, file storage, and authentication infrastructure.
  • Twilio — SMS delivery for phone number verification codes.
  • Google / Firebase — push notifications and address autocomplete (Google Places).
  • Groq — speech-to-text for the voice assistant. When you use voice features, your audio recording is sent through our servers to Groq to transcribe it into text. The audio is used only to produce the transcript and is not retained in our systems afterward.
  • Anthropic (Claude)— AI assistant. The transcribed text of your request is processed by Anthropic's Claude model to interpret it and generate a response. These providers process your input solely to deliver the feature.
  • Accounting and fulfillment systems — we transfer order and invoice data to our internal accounting software (QuickBooks) and warehouse fulfillment systems to deliver your orders and issue invoices.

We do not sell your personal information to third parties.

4. Data retention

We keep your information while your account is active. Financial records (orders, invoices, payments) are retained after account closure for as long as required by applicable tax and accounting laws. Support conversations and diagnostic logs are retained for a limited period needed for quality and security purposes.

5. Deleting your account

You can request deletion of your account at any time directly in the app (Profile → Settings → Delete account) or via our account deletion page. Deletion requests are processed within 30 days. Records we are legally required to keep (for example, issued invoices) are retained in accordance with Section 4 and deleted after the statutory period expires.

6. Your choices

You can review and update your store details in the app, request a copy of your data, or delete your account. To exercise these rights, contact us at info@prestigeconceptus.com.

7. Security

Data is transmitted over encrypted connections (TLS) and stored with access controls, including row-level security on our databases. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard measures.

8. Children

The Service is a B2B platform for businesses and is not directed at individuals under 18. We do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available at this page, and the effective date above reflects the latest revision. Material changes may additionally be announced in the app.

10. Contact us

Prestige Concept LLC, 55 Bergenline Ave Ste B, Westwood, New Jersey 07675-3181, United States. For privacy questions or requests, contact us at info@prestigeconceptus.com or through the in-app support chat.